Refund and Returns Policy – Manhives
At Manhives, we are committed to delivering high-quality mini handheld coffee makers designed for office workers, travelers, and coffee lovers. We want you to be completely satisfied with your purchase. If you are not satisfied or encounter any issues, our Refund and Returns Policy ensures a hassle-free process for returns, exchanges, and refunds.
1. Eligibility for Returns & Exchanges
We accept returns and exchanges under the following conditions:
✔ Defective or Damaged Products: If you receive a product that is defective, damaged, or not functioning properly, you are eligible for a free replacement or full refund.
✔ Incorrect Order: If you receive the wrong item, we will arrange for a replacement at no additional cost.
✔ Unopened & Unused Items: If you change your mind, you may return the product, provided it is unused, in its original packaging, and in resellable condition.
⏳ Return Window: Returns and exchanges must be requested within 30 days of the delivery date.
📌 Non-Returnable Items:
❌ Used or damaged items due to mishandling.
❌ Products without original packaging and accessories.
❌ Gift cards or promotional items.
2. How to Initiate a Return
If you wish to return or exchange a product, follow these simple steps:
1️⃣ Contact Us: Email us at manhives.com@gmail.com with your order number, reason for return, and photos (if applicable).
2️⃣ Approval & Instructions: Once your return request is approved, we will provide you with the return shipping address and instructions.
3️⃣ Ship the Item: Pack the item securely and send it back using a trackable shipping method. The customer is responsible for return shipping costs unless the return is due to a defect or incorrect order.
4️⃣ Processing & Refund: Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days.
📢 Note: We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.
3. Refund Process
Once your return is received and approved, we will process the refund as follows:
💳 Original Payment Method: Refunds will be issued to the original payment method (credit card, PayPal, etc.).
⏳ Processing Time: Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider.
📌 Important Notes:
- Shipping fees are non-refundable unless the return is due to our mistake (e.g., defective or incorrect product).
- If the return does not meet our eligibility criteria, we may refuse the refund or offer a partial refund.
4. Exchanges & Replacements
If you receive a damaged or incorrect product, we will gladly replace it at no additional cost.
✔ Contact us within 30 days of receiving the item.
✔ Provide photos as proof of the issue.
✔ We will arrange for a free replacement to be shipped to you.
📢 Note: If the product you wish to exchange is out of stock, we will offer a full refund or allow you to choose a different model of equal value.
5. Late or Missing Refunds
If you have not received your refund within the estimated timeframe, please:
🔎 Check your bank account or PayPal balance – Sometimes, refunds take time to be processed.
🏦 Contact your bank or credit card provider – Processing times may vary.
📧 Reach out to us at manhives.com@gmail.com if you need further assistance.
6. Customer Support & Contact Information
For any refund or return inquiries, feel free to contact us:
📍 Address: 490 Ceylon St, Berwick, LA 70342, USA
📞 Phone: (801) 829-6967
📧 Email: manhives.com@gmail.com
Our support team is available Monday – Friday, 9 AM – 6 PM (EST) to assist you.
7. Final Notes
At Manhives, we value customer satisfaction and stand behind the quality of our portable coffee makers. By purchasing from our website, you agree to this Refund and Returns Policy.
Thank you for choosing Manhives – Your Portable Coffee Companion! ☕🚀